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It's complicated wrt Australia vs America hospitality customer service - I do tend to find overall that you get better service in the US and way more emphasis o
by mech4bg 12y ago
It's complicated wrt Australia vs America hospitality customer service - I do tend to find overall that you get better service in the US and way more emphasis on checking whether things are going well and making sure you're having a good experience. That said, I am often surprised how bad service can be in the US given the whole emphasis on tipping - I guess part of it is very few people would actually not tip on bad service (I feel awful tipping less than 15%, regardless of how bad the service was).
In general though, customer service seems to be superior in the US than in Australia from my experience.
- redacted 12y agoSuperior is subjective. I find the constant hovering and obsequiousness of American service workers disruptive and annoying. I don't mind getting a waiter's attention if I need it.
- briandear 12y agoExactly what I love about France -- there (generally) when you need them, ghosts when you don't.
- Ntrails 12y agoTo be fair, that's the goal of perfect service. Every interaction precise, pleasant and necessary to improving your experience of the meal. Being available, but not imposing presence unnecessarily.
- mech4bg 12y agoYeah I tried to couch it in terms of being my opinion / experience as much as possible. It is a very subjective thing.
- madeofpalk 12y agoIn my experience/opinion, service in Australia tends to be a lot more genuine, whereas in the US you get fake nice just so the waiter gets their tips
- mech4bg 12y agoWhich also means when someone is in a bad mood you really feel it. I do vastly prefer the model in Australia of anyone being your server, rather than having a specific waiter. If your waiter goes missing in the US, it seems so silly that if you talk to another waiter, they have to go find _your specific one_ for you.
- ssmoot 12y agoTipping incentivizes a waiter to over-promise (sure I can take care of both of these sections!) and sometimes results in under-delivering. They intend, and try to give good service 99% of the time I think. So for me at least, that's why I have trouble not tipping. It's the thought/effort that counts I guess. I almost never have a less-than-great service situation and attribute it to the waiter just being lazy. Can't remember the last time that happened to be honest.