I somewhat agree, in a previous job, one of the products I supported was Sharepoint. Which when you have the Document Management features, work flows, and Infop

I somewhat agree, in a previous job, one of the products I supported was Sharepoint. Which when you have the Document Management features, work flows, and Infopath forms is a really powerful tool. But sharepoint had a reputation on campus of being annoying and hard to use, and I think a lot of that came from the technical team that originally implemented it got somethings wrong to start with. But those of us in the customer service departments, who were tasked with building services for our customers on top of sharepoint, focused to much on making it technically functional and not functional and easy to use from a user perspective. I'd say if some of the UI bits in our sharepoint services looked more like this and less like what we provided, then Sharepoint would have been a much eaiser sale. It would also have probably helped the resentment from users when we told them that "No, because of the type of information this is, we can't put it in google drive or Google Forms".