* I'm just saying that fair and nice are mutually exclusive over any given amount of time.* My experience tells me I have to disagree with you. You can be fai

* I'm just saying that fair and nice are mutually exclusive over any given amount of time.* My experience tells me I have to disagree with you. You can be fair and firm. I've had people try and walk over me in the past. I always respond the same way: keep emotion out of it, firmly respond in a logical way to their demand. I tell them "no, you can have/do X" and explain why. The situation where this will not work: trolls. Public figures attract trolls and dealing with them is a completely different matter. But, in a work environment, I've never had a situation that couldn't be handled in a nice but firm way.