My SO worked at RS corporate for a few years during late 2000s. The Internet is definitely what killed this company. They had loyalty with a older generation an

My SO worked at RS corporate for a few years during late 2000s. The Internet is definitely what killed this company. They had loyalty with a older generation and that's how they survived until now. They never found out how to bring young people into the stores in an Internet age. That's what the whole "the shack" thing was all about. It failed. Now that loyal customer segment they did have is 1) aging out of the market 2) coming around to online shopping. I can't really say much about how store ops ran, but I'm sure it was a result of the financial pressures the company was under just trying to survive.