This was a great investigation of what must surely have been a complicated, frustrating, and expensive problem. Awesome writeup. I love reading about post-mort

This was a great investigation of what must surely have been a complicated, frustrating, and expensive problem. Awesome writeup. I love reading about post-mortems like this, even if they're unlikely to happen at my startup, because the problem-solving techniques that get displayed tend to generalize to things of almost any size.