When you call to complain, they're ratcheting you up to an even more expensive package ("We even threw the super mega movie package; and turboboosty internets!"

When you call to complain, they're ratcheting you up to an even more expensive package ("We even threw the super mega movie package; and turboboosty internets!"). Although it gets your bill lowered, when the discounts expire you land at an EVEN HIGHER bill than you're currently complaining about.