4 ms·
It's not as though SO hasn't been the de-facto support site for C# for years; what's one more platform? If Microsoft wants to go where folks are already asking
by Shog9 12y ago
It's not as though SO hasn't been the de-facto support site for C# for years; what's one more platform? If Microsoft wants to go where folks are already asking questions on its products and answer them then more power to 'em.
We do have fairly strict guidelines for companies that want to do this however: http://stackoverflow.com/help/product-support http://stackoverflow.com/help/product-support
- hoodoof 12y agoGoogle moved their support to SO for one of their products. I wasn't happy with the lack of response from their support team so I posted a message saying "What the heck do I have to do to get an answer from you guys on your product?". What do you think the response from SO was? People yelled "it's volunteers here choosing to answer questions on their own time! You aren't allowed to demand a response on SO, who do yo think you are?". Or something to that effect anyway. Corporate support channels do not belong on a site that is rigorously and outspokenly community driven. If such a thing is to be allowed then there must be formal escalation procedures to be able to push questions up the line the the company that has offloaded its support to SO. The whole thing just doesn't fit.
- oblio 12y agoGoogle does not do support. This has been known for a long time. They don't hire support people, just developers. As such, SO is the best support you're ever going to get for Google products. (Thanks for the down votes - am I wrong? I doubt it ;) )
- andrewstuart 12y agoGoogle was very attentive when I wanted to buy something from them. Phone number, quickly answered by a helpful human. The precise inverse of my experience trying to get support from them.
- wnevets 12y agoIts almost 2015 by the way. Alot has changed since google was completely awful at support.