The article quotes Consumerist in giving this reason for class actions: > companies can harm large groups of customers but get away with only paying out to tho

The article quotes Consumerist in giving this reason for class actions: > companies can harm large groups of customers but get away with only paying out to those people who are willing to arbitrate. Class action isn't just about big guy vs little guy, or corporation vs individual. It's also about discouraging practices that are illegal, and valuable in aggregate for the defendant, but too small to warrant a court case for any single plaintiff.