>I recently dealt with a customer demanding a free upgrade. She paid $29 nine years ago, and was seething mad at having to pay for an upgrade. How do you deal

>I recently dealt with a customer demanding a free upgrade. She paid $29 nine years ago, and was seething mad at having to pay for an upgrade. How do you deal with that? After 15 years in the field (as a consultant) NOW I can say, you just drop the client if she does not want to pay. These people don't value other people's work.