While I agree it's important to learn how to say no sometimes in order to keep priorities and deadlines, I feel though that what is missing in this advice is th

While I agree it's important to learn how to say no sometimes in order to keep priorities and deadlines, I feel though that what is missing in this advice is that you should also learn how to say no in a manner that doesn't generate negativity and a tense atmosphere. It really doesn't take that much to add a sincere smile and say you're busy right now, perhaps a bit later.