I've considered a chargeback, but it's generally not my nature. I'm going to wait for a reply from Stand Desk regarding my reply to their 15% incurred costs ema

I've considered a chargeback, but it's generally not my nature. I'm going to wait for a reply from Stand Desk regarding my reply to their 15% incurred costs email. I find it discomforting to know that when I requested a refund, Helen replied and got me in touch with a manager, who processed the refund but won't disclose his/her name. I can't tell if the response is company policy, or somebody is playing a game trying to save money. Still trying to get to the bottom of this. I'll give them until tomorrow morning to reply to my concern before I send another email and/or handle it another way.