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I agree, but it doesn't and shouldn't make the buyers the ones at fault. Just as the buyers are accepting that the project may be late or may never, ever show u
by master_coder 12y ago
I agree, but it doesn't and shouldn't make the buyers the ones at fault. Just as the buyers are accepting that the project may be late or may never, ever show up, which is the case with several, the companies should accept that it may upset some users, and refunds will be expected in full.
To my knowledge, and I'm no lawyer (obviously), but not refunding a buyers money in full for a product undelivered doesn't seem legal.
And even if it were legal, it doesn't mean it's good practice to treat the buyer as the enemy.
- wmf 12y agoI think this kind of behavior comes from incompetence (setting prices too low), not treating customers as the enemy. Refusing refunds probably isn't legal; you can consult FTC regulations for the details. I'm sure you can get a full refund if you either do a chargeback or threaten to file an FTC complaint. Just consider whether putting them out of business is worth your 15%.