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i agree with your second point (that a difficult & convoluted process is unethical) but lots of businesses rely on users being apathetic or not particularly sma
by billclerico 17y ago
i agree with your second point (that a difficult & convoluted process is unethical) but lots of businesses rely on users being apathetic or not particularly smart (real estate agents, godaddy.com, etc etc)
- Scriptor 17y agoExcept for real estate (which isn't all that bad) a lot of services like these still make it possible for a consumer to opt out with relative ease once they find out they're being cheated. With Cash4Gold, once they've melted your gold there is no going back.
- noodle 17y agofor many people, they're sending in gold because they're in dire straits. they get that check in the mail and they don't have the time to go through the process to appeal. they'll cash it because they need to. i feel like the process would be more ethical if there was more of a customer feedback process. like, if the customer were informed on the amount of gold and the size of the check before it was in their hand.