I hit this back in August when I moved and had to wait 2 weeks for my new line to be installed correctly[0]. I didn't care enough to find out why, I always use

I hit this back in August when I moved and had to wait 2 weeks for my new line to be installed correctly[0]. I didn't care enough to find out why, I always use a VPN when using WiFi and to be fair to BT they recommend the use of a VPN when using the BT WiFi service. [0] It took BT 2 weeks to install the line correctly after cocking it up twice! Third times a charm. Great going BT! /s