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File a chargeback. Since you haven't received the pre-ordered product in the agreed time-frame your credit card (if its Visa) will likely accept it. I don't see

by brd 12y ago

File a chargeback. Since you haven't received the pre-ordered product in the agreed time-frame your credit card (if its Visa) will likely accept it. I don't see Stand Desk having a good chance of winning the dispute since they didn't uphold their end and their current documented solution is to refund you 85% of the original amount. To the downvote: I think its reasonable for a kickstarter campaign as successful as this one (one where they're effectively an established company coming out of it) to be able to accept these edge cases as cost of doing business. Feel free to comment if you disagree.

Pyrodogg 12y ago
I don't like the idea because it's lending value to the argument that Kickstarter is a retail pre-order service. It isn't. People pledging money for projects need to understand that there are many factors of risk involved.
- brd 12y ago
  The spirit of kickstarter is not a pre-order service but ultimately that is how many projects (this one included) leverage it. Even Kickstarter has admitted this via the changes they've made to their policy in regard to product based campaigns. I certainly would agree that chargebacks are an inappropriate response as a blanket statement for dealing with kickstarters but in cases where the campaign is widely successfully and marketed primarily as a means to pre-order I see nothing wrong it.
master_coder 12y ago
I've considered a chargeback, but it's generally not my nature. I'm going to wait for a reply from Stand Desk regarding my reply to their 15% incurred costs email. I find it discomforting to know that when I requested a refund, Helen replied and got me in touch with a manager, who processed the refund but won't disclose his/her name. I can't tell if the response is company policy, or somebody is playing a game trying to save money. Still trying to get to the bottom of this. I'll give them until tomorrow morning to reply to my concern before I send another email and/or handle it another way.

by brd 12y ago

Pyrodogg 12y ago

I don't like the idea because it's lending value to the argument that Kickstarter is a retail pre-order service. It isn't. People pledging money for projects need to understand that there are many factors of risk involved.

brd 12y ago
The spirit of kickstarter is not a pre-order service but ultimately that is how many projects (this one included) leverage it. Even Kickstarter has admitted this via the changes they've made to their policy in regard to product based campaigns. I certainly would agree that chargebacks are an inappropriate response as a blanket statement for dealing with kickstarters but in cases where the campaign is widely successfully and marketed primarily as a means to pre-order I see nothing wrong it.

master_coder 12y ago

I've considered a chargeback, but it's generally not my nature. I'm going to wait for a reply from Stand Desk regarding my reply to their 15% incurred costs email. I find it discomforting to know that when I requested a refund, Helen replied and got me in touch with a manager, who processed the refund but won't disclose his/her name. I can't tell if the response is company policy, or somebody is playing a game trying to save money. Still trying to get to the bottom of this. I'll give them until tomorrow morning to reply to my concern before I send another email and/or handle it another way.