Uber will lose a few principled customers when, for example, a tech blogger blows something an executive said way out of proportion for their own financial gain

Uber will lose a few principled customers when, for example, a tech blogger blows something an executive said way out of proportion for their own financial gain. However, the market as a whole simply doesn't care about an executive that vents at a party, or that they engage in anti-competitive behavior, or that the CEO is kind of a jerk. People care that their ride shows up on time and gets them there safely. For the most part with Uber, that happens. Like it or not, Uber has attained critical mass and is here to stay.