When I hear "you are not the user" argument it sets red flag all over. If you think your company's engineers don't understand users, your company is screwed. Th

When I hear "you are not the user" argument it sets red flag all over. If you think your company's engineers don't understand users, your company is screwed. This response should be taken with contempt by any engineer. Typically this argument is made by rather arrogant people, very likely suffering from a level of incompetency, who just want to shutdown further argument and stick to their guns. I'd hear that many engineers were unhappy with what so called designers were doing with Windows 8 and they also got back this same argument.