Thanks for sharing your experience, that's definitely helpful. I do look forward to our team coming to an agreement about precisely what we support and how we

Thanks for sharing your experience, that's definitely helpful. I do look forward to our team coming to an agreement about precisely what we support and how we handle customer requests or complaints that are outside our scope. I imagine it'll look something like what you've described, at least in part. We already have our support team helping with FAQ and articles about our product, so now it's just a matter of defining our scope more precisely and coaxing our customers to take care of their own internal systems.