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It is not your responsibility to touch their code in any way. The POS that we integrate with makes changes all the time. Sometimes, these affect our product &
by seekingcharlie 12y ago
It is not your responsibility to touch their code in any way.
The POS that we integrate with makes changes all the time. Sometimes, these affect our product & we have to fix them. It not a single circumstance have we ever asked them to fix the errors, nor would we.
I would stop doing any maintenance work for your customers immediately. I don't know if the examples you mentioned are just edge-cases, but to help them, you can just communicate what you have changed, why etc, so at least they are aware before their issues begin.
- mholt 12y agoLogically that makes a lot of sense, and I believe is 100% correct. It's more challenging when emotions run high and our customers call in irate. But the idea to communicate internal changes isn't a bad idea; I think we're starting to do that.