"I have a question for all the people that use their iPhone or Android to complain on Twitter, Facebook, or reddit about the lack of innovation… " This reminds

"I have a question for all the people that use their iPhone or Android to complain on Twitter, Facebook, or reddit about the lack of innovation… " This reminds me a bit when the Nightly News runs a story about something and then adds "but critics say it's not enough and doesn't go far enough". Who are the "critics" exactly? Critics are easy to find. Critics are visible and get attention. But never do I see any quantification of how many people actually "complain on Twitter, Facebook, or Reddit about the lack of innovation". Or even care.