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Actually - I'd really like an answer to that as well. A public answer.

by lancewiggs 12y ago

rufugee 12y ago
Totally agree. Things like that should be discussed in public, not buried in individual emails.
- robn_fastmail 12y ago
  My point was more that this is a thread about the new apps, not about our privacy policies. If you want to start a new thread somewhere I'd be happy to comment on it.
  - latch 12y ago
    Fastmail customer here. This is a perfect place to answer the question: it's visible, it's the right audience, and it's relevant. Talking about whether we should be using Fastmail at all is, to me at least, related to the question of whether I should install the app. Besides, this is an internet forum. It has threads. This is how these things work. http://www.dailymail.co.uk/news/article-2096768/Woody-Harrelson-falls-victim-Reddit-disastrous-Ask-interview.html http://www.dailymail.co.uk/news/article-2096768/Woody-Harrel...
    - robn_fastmail 12y ago
      At this point, there are no new laws. Its still being debated in Parliament and submissions are still being reviewed, so its not clear what the final act is going to look like, assuming it passes. So we can't really comment on its impact until we know what's actually in it. We just don't know yet how this is going to play out.
      - latch 12y ago
        Thank you. By the way, I like the app. First load must be hitting the network, seems like that could come from a stored cached and refreshed asap. Also, it would be really nice if you could archive or delete a message from the reading view. (a) there's plenty of room for 2 more icons and (b) I have to believe people are way more likely to archive a message than forward it, yet somehow forward gets the spot.
        robn_fastmail 12y ago
        The application gets cached but the data does not. We're looking at ways to improve the initial load time. If you tap the message area when reading, a row of action buttons will appear. You can archive, delete, report spam, move to folder and mark from here.
        annnnd 12y ago
        I am not a parent, but from UX perspective I think you just got a feedback which says the action is either too hidden or not useful enough. :) (it's a single complaint, though)
        robn_fastmail 12y ago
        Yeah, I've answered that questions a few times in the last couple of days. It was also asked a bit when first release the mobile web app a while back. It's on my list to bring it up with the UI team soon :)
- brongondwana 12y ago
  I agree with this as well, though it will be buried deep in an individual thread. We don't like making knee-jerk responses to the political posturing by our politicians, because they don't influence what we see. Here's what I can tell you: * while in theory the new laws allow law enforcement to request information from a broad set of computers instead of a single computer, that actually makes sense as a representation of reality. The information for a single user on our system is already spread over multiple machines - 3 separate IMAP servers in a replica set, 4 different database servers in a replica set, plus at least one backup server. Requiring law enforcement to get 8 separate warrants for "all the data about user X on those 8 machines" would be patently stupid. * we haven't seen any change in the nature of requests coming from law enforcement, and we have no reason to expect them to change. * our position of fully cooperating with the Australian authorities if they present a lawful warrant for the data on an individual user, having obtained due cause, has not changed. We do not place ourselves above the courts. We do not implement dragnets, but we have provided data on individual users in response to warrants, and will continue to do so. This is quite clearly spelled out in our privacy policy. (edited: just formatting)
  - coned88 12y ago
    I think that's not really the issue. It's moreso will you allow authorities to plant data on your servers to frame users. That seems to be what's being talked about. So if you plan to cooperate fully then that's fine. But you will likely lose a ton of customers.

Actually - I'd really like an answer to that as well. A public answer.

rufugee 12y ago

Totally agree. Things like that should be discussed in public, not buried in individual emails.

robn_fastmail 12y ago
My point was more that this is a thread about the new apps, not about our privacy policies. If you want to start a new thread somewhere I'd be happy to comment on it.
- latch 12y ago
  Fastmail customer here. This is a perfect place to answer the question: it's visible, it's the right audience, and it's relevant. Talking about whether we should be using Fastmail at all is, to me at least, related to the question of whether I should install the app. Besides, this is an internet forum. It has threads. This is how these things work. http://www.dailymail.co.uk/news/article-2096768/Woody-Harrelson-falls-victim-Reddit-disastrous-Ask-interview.html http://www.dailymail.co.uk/news/article-2096768/Woody-Harrel...
  - robn_fastmail 12y ago
    At this point, there are no new laws. Its still being debated in Parliament and submissions are still being reviewed, so its not clear what the final act is going to look like, assuming it passes. So we can't really comment on its impact until we know what's actually in it. We just don't know yet how this is going to play out.
    - latch 12y ago
      Thank you. By the way, I like the app. First load must be hitting the network, seems like that could come from a stored cached and refreshed asap. Also, it would be really nice if you could archive or delete a message from the reading view. (a) there's plenty of room for 2 more icons and (b) I have to believe people are way more likely to archive a message than forward it, yet somehow forward gets the spot.
      - robn_fastmail 12y ago
        The application gets cached but the data does not. We're looking at ways to improve the initial load time. If you tap the message area when reading, a row of action buttons will appear. You can archive, delete, report spam, move to folder and mark from here.
        annnnd 12y ago
        I am not a parent, but from UX perspective I think you just got a feedback which says the action is either too hidden or not useful enough. :) (it's a single complaint, though)
        robn_fastmail 12y ago
        Yeah, I've answered that questions a few times in the last couple of days. It was also asked a bit when first release the mobile web app a while back. It's on my list to bring it up with the UI team soon :)
brongondwana 12y ago
I agree with this as well, though it will be buried deep in an individual thread. We don't like making knee-jerk responses to the political posturing by our politicians, because they don't influence what we see. Here's what I can tell you: * while in theory the new laws allow law enforcement to request information from a broad set of computers instead of a single computer, that actually makes sense as a representation of reality. The information for a single user on our system is already spread over multiple machines - 3 separate IMAP servers in a replica set, 4 different database servers in a replica set, plus at least one backup server. Requiring law enforcement to get 8 separate warrants for "all the data about user X on those 8 machines" would be patently stupid. * we haven't seen any change in the nature of requests coming from law enforcement, and we have no reason to expect them to change. * our position of fully cooperating with the Australian authorities if they present a lawful warrant for the data on an individual user, having obtained due cause, has not changed. We do not place ourselves above the courts. We do not implement dragnets, but we have provided data on individual users in response to warrants, and will continue to do so. This is quite clearly spelled out in our privacy policy. (edited: just formatting)
- coned88 12y ago
  I think that's not really the issue. It's moreso will you allow authorities to plant data on your servers to frame users. That seems to be what's being talked about. So if you plan to cooperate fully then that's fine. But you will likely lose a ton of customers.