Having previously used a single seat-pack deployment (the aforementioned $5k minimum order), and having sent a fairly substantial amount of questions/requests t

Having previously used a single seat-pack deployment (the aforementioned $5k minimum order), and having sent a fairly substantial amount of questions/requests to GitHub's enterprise support folks, I'm not sure what you mean by "too small for them to care". It's not like they're going to be exchanging tech stuff with your billing person, so not sure what issue you're referring to in your last sentences. In order for GitHub to take away anything actionable from your example, they'd need more details on what issues actually occurred with the interaction.