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Its not just Uber, I often get "reminded" of an upcoming quality survey where anything less than perfect is equivalent to a tragedy. I believe this is yet anot

by bsg75 12y ago

Its not just Uber, I often get "reminded" of an upcoming quality survey where anything less than perfect is equivalent to a tragedy. I believe this is yet another case of managers using data without actually taking the time to understand the domain, or use it to identify problems and develop solutions. The approach seems to be nothing more than a facade of customer service.

Natsu 12y ago
In my mind, the question should be "was your service acceptable (yes/no)" followed by a comment box where you could leave anything worth noting. I guess you might have to sort comments via humans, but then you'd actually know what was going on as well. I suspect relatively few people leave comments as well, but what they did tell you would likely be a lot more than silly star ratings.