Can you briefly outline where you've lived that transit outages are not common and bus drivers are not frequently jerks? I can tell you that it's also the case

Can you briefly outline where you've lived that transit outages are not common and bus drivers are not frequently jerks? I can tell you that it's also the case in Toronto, Seattle (well, bus service outages), San Francisco, and London, so I'm curious what you'd hold up as a good transport system.