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Every cell phone carrier out there CAN NOT allow you to make changes to an account or get any personal information from an account without properly identifying
by snuxoll 12y ago
Every cell phone carrier out there CAN NOT allow you to make changes to an account or get any personal information from an account without properly identifying yourself with an authorized name on the account, plus the last four of the account holders social OR an account PIN. If a customer can not provide these over the phone they need to visit a store with a photo ID matching the account holder to get access to the account.
Note, this isn't specific to any carrier, this is FCC regulations that poorly trained CSR's ignore.
- meowface 12y agoUnfortunately it is not that hard to get someone's first name, last name, and their entire SSN (not just the last 4 digits), especially if you have a bit of money to spend and know the right places to look. Personal aside: does anyone know if I could call Verizon support and ask them to require a specific passcode be used before accepting any call relating to my account? Before I call and ask, I'd like to know the odds of them actually agreeing and actually abiding by it.