I agree that this is Twitter's best feature. It's very easy to find and reach out to almost any person or organization. It's easier than looking up a phone num

I agree that this is Twitter's best feature. It's very easy to find and reach out to almost any person or organization. It's easier than looking up a phone number, because you don't need to search through piles of "contact us" pages. It's also lighter and less cumbersome than email. I just wish it was easier to send private messages. Often I don't want my customer support communications to be massively public.