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Reading the chat log it doesn't seem like the replies are from an actual person. Are Amazon outsourcing their customer support to a collection of AI constructs.

by neomech 12y ago

Reading the chat log it doesn't seem like the replies are from an actual person. Are Amazon outsourcing their customer support to a collection of AI constructs. :-)

adamio 12y ago
If AI needs only be better than these responses, this could be a huge opportunity
a3n 12y ago
I think it might be an actual person selecting from choices, and then the response is automatically composed.