I live in Manhattan and love both Amazon's and Barnes & Noble's same day service as well as Amazon Prime's free 2 day and low cost overnight shipping. I have a

I live in Manhattan and love both Amazon's and Barnes & Noble's same day service as well as Amazon Prime's free 2 day and low cost overnight shipping. I have also had great customer service with Amazon. I don't understand why Krugman wrote a column about a firm which offers great selection at low cost with rapid low-cost or free shipping. Customer service is great as well. If only all firms aspired to be Amazon!