Thats a great idea. I worked in IT for a few years and in any company above a certain size there is a sort of balkanization. Each department will just want to c

Thats a great idea. I worked in IT for a few years and in any company above a certain size there is a sort of balkanization. Each department will just want to claim that any issue is "not our fault. We've performed perfectly!" Rather then everyone working together towards a common goal. The IT staff certainly have knowledge and understanding of the system they maintain + general computer use knowledge that comes from doing 'computery' tasks all day. By seeing how the users operate and sharing the appropriate techniques the users could get a productivity and wellbeing boost and the IT department might end up with less tickets and silly questions from clueless users. In my experience in IT, as you are going from place to place in the office people would try to 'grab' you to help with something. I always acquiesced to this and would always see if I could share any techniques that would help the user in general based on the workflow I was seeing.