3 ms·

"We are sorry that Jamie feels the way he does..." Classic non-apology.

halo 17y ago
True, but I doubt anyone really gives a damn about the sincerity of the apology, rather people care about whether Palm will actually fix the issues raised. The fact they've acknowledged and responded to jwz's post at all is a good sign.
- lamby 17y ago
  > The fact they've acknowledged and responded to jwz's post at all is a good sign. Really? Seems far more of a neutral sign considering how much attention his post got.
- eli 17y ago
  Agreed, who cares about their word choice. The fact that they've even acknowledged a problem puts makes them much more responsive than most of their competitors.
- fauigerzigerk 17y ago
  The fact that a company responds when their reputation is at stake is little more than a confirmation that the company exists :-) I fail to see what's so difficult about designing an online store for software. It appears to me that all the problems arise because they go to great lengths to take away as many freedoms and responsibilities from users and developers as they possibly can.
- euccastro 17y ago
  I don't question the sincerity of the apology. I question its existence. Where is it?
kscaldef 17y ago
"We are sorry that Jamie ripped into us in public" FTFY
dschobel 17y ago
I disagree. "We obviously goofed..." is a fairly clearly expression of fault. In your quote he's expressing remorse that jwz had given up hope that Palm would remedy the situation but make no mistake about it, they know they screwed up and explicitly say so. Also folks, it bears mentioning again, this program is still in beta (and not in the Google sense). They'll figure it out, have some faith.
- RyanMcGreal 17y ago
  "...in how we communicated with Jamie" is not an expression of fault in their policy, but rather an acknowledgement that they should have done a better job of explaining their policy.
  - dschobel 17y ago
    Right, because the program is a work in progress and the only reason jwz got access is because he is who he is. Then Palm screwed up the communications (taking a long time to respond, making him sign a bunch of papers).
    - spot 17y ago
      the problem isn't the app store ("the program"), it's that you can't easily download and install random apps. that includes the TOS that says distribution outside the app store is banned without written permission.

halo 17y ago

True, but I doubt anyone really gives a damn about the sincerity of the apology, rather people care about whether Palm will actually fix the issues raised. The fact they've acknowledged and responded to jwz's post at all is a good sign.

lamby 17y ago
> The fact they've acknowledged and responded to jwz's post at all is a good sign. Really? Seems far more of a neutral sign considering how much attention his post got.
eli 17y ago
Agreed, who cares about their word choice. The fact that they've even acknowledged a problem puts makes them much more responsive than most of their competitors.
fauigerzigerk 17y ago
The fact that a company responds when their reputation is at stake is little more than a confirmation that the company exists :-) I fail to see what's so difficult about designing an online store for software. It appears to me that all the problems arise because they go to great lengths to take away as many freedoms and responsibilities from users and developers as they possibly can.
euccastro 17y ago
I don't question the sincerity of the apology. I question its existence. Where is it?

kscaldef 17y ago

"We are sorry that Jamie ripped into us in public" FTFY

dschobel 17y ago

I disagree. "We obviously goofed..." is a fairly clearly expression of fault. In your quote he's expressing remorse that jwz had given up hope that Palm would remedy the situation but make no mistake about it, they know they screwed up and explicitly say so. Also folks, it bears mentioning again, this program is still in beta (and not in the Google sense). They'll figure it out, have some faith.

RyanMcGreal 17y ago
"...in how we communicated with Jamie" is not an expression of fault in their policy, but rather an acknowledgement that they should have done a better job of explaining their policy.
- dschobel 17y ago
  Right, because the program is a work in progress and the only reason jwz got access is because he is who he is. Then Palm screwed up the communications (taking a long time to respond, making him sign a bunch of papers).
  - spot 17y ago
    the problem isn't the app store ("the program"), it's that you can't easily download and install random apps. that includes the TOS that says distribution outside the app store is banned without written permission.