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Organizational expertise is systemic; surely many individuals knew, but the group proceeded under its collective intelligence, or lack thereof. It takes system
by calinet6 12y ago
Organizational expertise is systemic; surely many individuals knew, but the group proceeded under its collective intelligence, or lack thereof.
It takes systems—and individuals well versed in thinking in terms of them—to develop organizational intelligence that actually exceeds that of the individual. Building that type of organization is the hardest problem in business, but in my opinion, it is the only problem.
- rational-future 12y agoThat's interesting. Can you recommend any articles or books on this?
- calinet6 12y agoThe problem is the one tackled by W. Edwards Deming in his Quality philosophy. He takes the same stance: the quality of a product, in any production, is a result of management and leadership, organizational psychology, effective processes, and dedication to a systems-focused approach. Start with Wikipedia: http://en.wikipedia.org/wiki/W._Edwards_Deming http://en.wikipedia.org/wiki/W._Edwards_Deming Continue to this blog: http://blog.deming.org/ http://blog.deming.org/ Read his dry and horribly written book if you want: http://www.amazon.com/Out-Crisis-W-Edwards-Deming/dp/0262541157 http://www.amazon.com/Out-Crisis-W-Edwards-Deming/dp/0262541... Or just head straight to something relevant and practical: http://www.amazon.com/The-Toyota-Way-Management-Manufacturer/dp/0071392319 http://www.amazon.com/The-Toyota-Way-Management-Manufacturer... Moral of the story: Quality (all-encompassing quality, including everything from simple operational effectiveness, to market fit and understanding) comes from systems thinking.