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Report a problem - they take them quite seriously in my experience.

by bmnick 12y ago

scoofy 12y ago
His point is that he shouldn't have to report it. It's a major city. If they are going to make a product that competes at the highest level, they ought to have something in place that looks for, while rare, street changes in major cities.
- jamesaguilar 12y ago
  It doesn't seem like it should be that hard. Calculate the percentage of traffic that uses a street in each direction. If more than 10% of it is going in the opposite direction on a one-way street, flag that street for human review.
silencio 12y ago
In my experience, data issues aren't taken seriously at all, before you want to talk about where the responsibility of having accurate data lies. It took 3-4 months to maybe fix an issue I repeatedly reported about Maps thinking that a location was in the middle of a highway. Yesterday I checked that the suggested route was correct but Maps decided to reroute to the "shortcut" when I was nearing the destination. Depending on how you enter the destination (direct address vs search bar result) it's iffy. The address is a 6 month old hospital and ER. The first time I routed there to go to the ER my eyes almost popped out of my head at the suggestion of a 2-3 mile detour by getting back on the freeway. Later on I looked at Yelp and saw a reviewer talking about how they took that detour by accident on their way to the ER too. I hope this stupidity didn't end up hurting anyone seriously.
- CamperBob2 12y ago
  My favorite Apple Maps stupidity, as of a couple of years ago: look up "hospital" while driving northbound on I-405 into Bellevue, WA, and it will give you a massive list of every vet clinic and animal hospital in the area. The nearest actual hospital will be buried in the list somewhere. Hopefully they've put some new people on this product, post-Scott Forstall. If it's still that badly broken, then it's about time for lawyers to get involved.
jen729w 12y ago
Nope. I reported the fact that what's shown as a coffee shop here in Melbourne (Australia) is in fact a parking lot, and has been forever, and couldn't feasibly be a coffee shop under any circumstances due to its location. Two years ago. And it's still a coffee shop. Corner of Flinders & Spring, if you're interested.
- 2muchcoffeeman 12y ago
  I did the same for a place in Sydney. It did eventually get updated. But it took a veeeeery long time.
  - javajosh 12y ago
    I wonder if address-to-gps mapping is complicated by reversed street directions....
wiredfool 12y ago
It took over a year to move a local city to the right island. (Langley, WA, really on Whidbey Island was listed on Hat Island, a private island with no roads)
- davidjade 12y ago
  This is actually still not fixed - trying searching for Langely, WA. I've been reporting it since maps came out, at least 5 times now.
  - wiredfool 12y ago
    Damn. I could have sworn that it had been fixed.
RKearney 12y ago
For what it's worth an 18 wheeler carrying gas crashed into an overpass which caused the entire thing to be torn down over here. Overpass has been closed for months yet still remains open on Apple Maps. I reported the issue to both Google and Apple at the same time. Google had it fixed within hours. Apple has yet to fix it. Additionally here is a video from the department of transportation showing them blowing the bridge up to prepare for its rebuild[0]. Still the bridge remains open on Apple Maps. For what it's worth I have 6 open bug reports on iOS submitted around Beta 2 and 3 of iOS 8. All 6 bugs made it to the 8.0 GM release, the 8.0.1 update, and the recent 8.1 release. All tickets remain open and have no acknowledgement from Apple. I'm convinced Apple has either given up, or is simply ignoring all requests from my account. [0]: https://www.youtube.com/watch?v=OZV7YN0XRXQ https://www.youtube.com/watch?v=OZV7YN0XRXQ

Report a problem - they take them quite seriously in my experience.

by bmnick 12y ago

Report a problem - they take them quite seriously in my experience.

His point is that he shouldn't have to report it. It's a major city. If they are going to make a product that competes at the highest level, they ought to have something in place that looks for, while rare, street changes in major cities.

jamesaguilar 12y ago
It doesn't seem like it should be that hard. Calculate the percentage of traffic that uses a street in each direction. If more than 10% of it is going in the opposite direction on a one-way street, flag that street for human review.

silencio 12y ago

In my experience, data issues aren't taken seriously at all, before you want to talk about where the responsibility of having accurate data lies. It took 3-4 months to maybe fix an issue I repeatedly reported about Maps thinking that a location was in the middle of a highway. Yesterday I checked that the suggested route was correct but Maps decided to reroute to the "shortcut" when I was nearing the destination. Depending on how you enter the destination (direct address vs search bar result) it's iffy. The address is a 6 month old hospital and ER. The first time I routed there to go to the ER my eyes almost popped out of my head at the suggestion of a 2-3 mile detour by getting back on the freeway. Later on I looked at Yelp and saw a reviewer talking about how they took that detour by accident on their way to the ER too. I hope this stupidity didn't end up hurting anyone seriously.

CamperBob2 12y ago
My favorite Apple Maps stupidity, as of a couple of years ago: look up "hospital" while driving northbound on I-405 into Bellevue, WA, and it will give you a massive list of every vet clinic and animal hospital in the area. The nearest actual hospital will be buried in the list somewhere. Hopefully they've put some new people on this product, post-Scott Forstall. If it's still that badly broken, then it's about time for lawyers to get involved.

jen729w 12y ago

Nope. I reported the fact that what's shown as a coffee shop here in Melbourne (Australia) is in fact a parking lot, and has been forever, and couldn't feasibly be a coffee shop under any circumstances due to its location. Two years ago. And it's still a coffee shop. Corner of Flinders & Spring, if you're interested.

2muchcoffeeman 12y ago
I did the same for a place in Sydney. It did eventually get updated. But it took a veeeeery long time.
- javajosh 12y ago
  I wonder if address-to-gps mapping is complicated by reversed street directions....

wiredfool 12y ago

It took over a year to move a local city to the right island. (Langley, WA, really on Whidbey Island was listed on Hat Island, a private island with no roads)

davidjade 12y ago
This is actually still not fixed - trying searching for Langely, WA. I've been reporting it since maps came out, at least 5 times now.
- wiredfool 12y ago
  Damn. I could have sworn that it had been fixed.

RKearney 12y ago

For what it's worth an 18 wheeler carrying gas crashed into an overpass which caused the entire thing to be torn down over here. Overpass has been closed for months yet still remains open on Apple Maps. I reported the issue to both Google and Apple at the same time. Google had it fixed within hours. Apple has yet to fix it. Additionally here is a video from the department of transportation showing them blowing the bridge up to prepare for its rebuild[0]. Still the bridge remains open on Apple Maps. For what it's worth I have 6 open bug reports on iOS submitted around Beta 2 and 3 of iOS 8. All 6 bugs made it to the 8.0 GM release, the 8.0.1 update, and the recent 8.1 release. All tickets remain open and have no acknowledgement from Apple. I'm convinced Apple has either given up, or is simply ignoring all requests from my account. [0]: https://www.youtube.com/watch?v=OZV7YN0XRXQ https://www.youtube.com/watch?v=OZV7YN0XRXQ