There is no apology sufficient for maliciously and intentionally damaging the private property of your customers. Refusing to work with counterfeit hardware is

There is no apology sufficient for maliciously and intentionally damaging the private property of your customers. Refusing to work with counterfeit hardware is entirely appropriate, destroying it in a way that most consumers cannot recover from is in no way acceptable or defensible. You may as well have come into my home and destroyed my cookware because I bought a stove from you and the pots I had weren't your brand. It's uncalled for, inappropriate, unethical, and immoral and I'm not certain that it's not illegal. Your employer has no leg to stand on.