I too consider email to be a perfectly working system and I have achieved "inbox 0" since I started using email in 1994. IBM drilled it into me that my inbox w

I too consider email to be a perfectly working system and I have achieved "inbox 0" since I started using email in 1994. IBM drilled it into me that my inbox wasn't meant to be a 'pending' queue, and as such I should action items or clear them out. That and some general common sense has added up to me being bewildered when people discuss how difficult email is. I really hope that doesn't come off as snarky, because it's not meant to be! :-)