Increasingly, as a customer, I feel like there's been some sort of shift in Amazon's operating philosophy. There isn't any one big fault, but I feel like I'm ge

Increasingly, as a customer, I feel like there's been some sort of shift in Amazon's operating philosophy. There isn't any one big fault, but I feel like I'm getting less value - maybe it's just because of some small changes in their return policy or changes in how Prime is administered/priced, or the mix of first-party/third-party sales in the catalog. On the business side, you keep seeing hints of how employees at many levels aren't really in a good long-term working situation. I wonder if Amazon's quantitative focus has shifted from a strength to an obsession that's starting to hurt important non-quantified areas. Whatever is actually going on, it all adds up for me personally to move Amazon out of a default, first-look shopping role to a more secondary option.