While you guys sort out whether the source of information should matter vs does it matter to us humans, it should be pointed out that the article itself endorse

While you guys sort out whether the source of information should matter vs does it matter to us humans, it should be pointed out that the article itself endorses a quote which hits out against Spolsky for being a "bug tracking system salesman". Although, I'm writing enterprise code in MS technologies all day long so I'm clearly not to be trusted.