We've been using Eventbrite for an event we're selling tickets for, and while the website has been fairly good to use, it's the customer service that has comple

We've been using Eventbrite for an event we're selling tickets for, and while the website has been fairly good to use, it's the customer service that has completely blown me away. I never like to telephone a company, but my co-organizer insisted and put me on the phone... the customer support reps definitely knew their product, and they even guided us through some CSS tweaks to hide page elements. I almost wondered if I'd invoked Shibboleet by accident. Even their documentation used JWZ's DNA Lounge throughout the examples, making me feel at home. I don't know how Eventbrite manage to do telephone customer support sustainably, but it's definitely been key in getting me to recommend Eventbrite to others (and indeed, to post here about it).