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What Eventbrite Did Early to Create ‘Sustainable’ Success

44 points by peterkchen 12y ago

jevgeni 12y ago
Not trying to disparage the achievement of the founders, but the writing and the language are horrendous. It's almost like reading Dilbert's Mission Statement Generator for several pages. For example: > Diving right in, Julia took charge of marketing, customer service and finance, while Kevin managed product development end-to-end. Together, they created an extremely tight feedback loop that empowered customers to rapidly influence the service. And when it came to finding these customers, they turned first to their own backyard. Yes, OK, but what did they actually do? And how? This has no content. The first 1/3 of the article is supposedly about the early hardship of a startup. Could anyone extract any useful, actionable information from that part? Something that you could actually downright do, to help your venture? I sure couldn't. And don't even get me started on "future-cast"...
- leoedin 12y ago
  One of them built the product, one of them marketed it... I think that's the same situation as every small startup. What made them succesful was probably a mixture of hard work, capable founders and a huge dose of luck.
  - jevgeni 12y ago
    > What made them succesful was probably a mixture of hard work, capable founders and a huge dose of luck. Exactly. You were able to fit into one sentence a whole paragraph of the original article. This is why I think your sentence is far superior writing.
georgespencer 12y ago
I always wondered why YC backed Eventjoy when EB is a relatively recent startup in the same space. But trying both recently and Eventjoy's user experience is miles ahead. Shame they sold.
plehoux 12y ago
I'm running ConferenceBadge.com and LeanTicket.com and Eventbrite is a really good partner of ours. I can attest by my own experience at their commitment to being efficient. Negotiating our partnership was fast and easy, never did we felt they where trying to play us. They always delivered on their promises.
SyneRyder 12y ago
We've been using Eventbrite for an event we're selling tickets for, and while the website has been fairly good to use, it's the customer service that has completely blown me away. I never like to telephone a company, but my co-organizer insisted and put me on the phone... the customer support reps definitely knew their product, and they even guided us through some CSS tweaks to hide page elements. I almost wondered if I'd invoked Shibboleet by accident. Even their documentation used JWZ's DNA Lounge throughout the examples, making me feel at home. I don't know how Eventbrite manage to do telephone customer support sustainably, but it's definitely been key in getting me to recommend Eventbrite to others (and indeed, to post here about it).

44 points by peterkchen 12y ago

Not trying to disparage the achievement of the founders, but the writing and the language are horrendous. It's almost like reading Dilbert's Mission Statement Generator for several pages. For example: > Diving right in, Julia took charge of marketing, customer service and finance, while Kevin managed product development end-to-end. Together, they created an extremely tight feedback loop that empowered customers to rapidly influence the service. And when it came to finding these customers, they turned first to their own backyard. Yes, OK, but what did they actually do? And how? This has no content. The first 1/3 of the article is supposedly about the early hardship of a startup. Could anyone extract any useful, actionable information from that part? Something that you could actually downright do, to help your venture? I sure couldn't. And don't even get me started on "future-cast"...

leoedin 12y ago
One of them built the product, one of them marketed it... I think that's the same situation as every small startup. What made them succesful was probably a mixture of hard work, capable founders and a huge dose of luck.
- jevgeni 12y ago
  > What made them succesful was probably a mixture of hard work, capable founders and a huge dose of luck. Exactly. You were able to fit into one sentence a whole paragraph of the original article. This is why I think your sentence is far superior writing.

georgespencer 12y ago

I always wondered why YC backed Eventjoy when EB is a relatively recent startup in the same space. But trying both recently and Eventjoy's user experience is miles ahead. Shame they sold.

plehoux 12y ago

I'm running ConferenceBadge.com and LeanTicket.com and Eventbrite is a really good partner of ours. I can attest by my own experience at their commitment to being efficient. Negotiating our partnership was fast and easy, never did we felt they where trying to play us. They always delivered on their promises.

SyneRyder 12y ago

We've been using Eventbrite for an event we're selling tickets for, and while the website has been fairly good to use, it's the customer service that has completely blown me away. I never like to telephone a company, but my co-organizer insisted and put me on the phone... the customer support reps definitely knew their product, and they even guided us through some CSS tweaks to hide page elements. I almost wondered if I'd invoked Shibboleet by accident. Even their documentation used JWZ's DNA Lounge throughout the examples, making me feel at home. I don't know how Eventbrite manage to do telephone customer support sustainably, but it's definitely been key in getting me to recommend Eventbrite to others (and indeed, to post here about it).