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The problem is not hierarchies as such, but in failing to recognize the hierarchy as an expert organization where the experts are the masters of their expertise
by wmt 12y ago
The problem is not hierarchies as such, but in failing to recognize the hierarchy as an expert organization where the experts are the masters of their expertise. Managers are project managers who have the responsibility to direct their experts to solve the issues to make the project succeed. It's therefore the managers job to have a best overall understanding of the project, and incidentally it's the job of the experts to inform the manager of any serious issues they cannot solve alone, and possible solutions for the problem if possible.
Expert organisations are not hypothetical, and actually have been present in all hitech companies I've worked for. Then again it could be a cultural difference, as I'm working in Finland where social equality is a big thing, and calling your manager, director or CEO with honorifics like "mister" would be considered awkward or almost inappropriate.