Missing in the article is when you have more information about a generic request that your partner actually needs. It's OK for me if a partner discards half of

Missing in the article is when you have more information about a generic request that your partner actually needs. It's OK for me if a partner discards half of a serve-yourself email, which was easier to write than doing the whole expert-system style Q&A until you narrow the answer, but there's always the worry that it will be perceived as wasteful -- from the other side's point of view that unused information may equal to days of study and research, or as confusing noise that would delay a solution if it had to be grokked. I could see someone in a very large team eventually resorting to simple answers, just for the sake of not snagging the business flow. Maybe adding invitations to request further info about certain parts would be in order.