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> Most consumer transactions are weighted with a 3 percent fee. This is the single most fundamental misunderstanding in the bitcoin camp. First of all it is o
by abalone 12y ago
> Most consumer transactions are weighted with a 3 percent fee.
This is the single most fundamental misunderstanding in the bitcoin camp.
First of all it is only in some countries like the U.S. where fees are in the 2-3% range. Others have regulated that fee away already. In fact, the U.S. just recently regulated debit card interchange down to 0.05% + 21 cents.[1]
Second -- and this is really important -- most of that fee goes back to the consumer in the form of reward programs. That's primarily what they are funding: 1-2% cash back programs, free travel, etc. Not the "100,000 people and 1970s mainframe computers" that Marc describes.
So, the opportunity to lower fees (1) doesn't exist in many places, and (2) where it exists it consists of taking value away from consumers.
So no rational consumer will voluntarily transition over to a lower-benefit instrument. If U.S. merchants really wanted to experiment with the future of "lower fees", just try accepting debit cards only (not credit cards). See how consumer like it. Great for merchants, not so much for customers who want their cashback programs.
Even where lower fees have been forced through regulations (Australia), it did not result in a general 2-3% reduction in consumer prices. Guess what, merchants kept that margin.[2] This is why big merchants like Walmart are resisting Apple Pay in a futile effort to push their own CurrentC, a new instrument that bypasses card networks and deducts directly from your checking account. But guess what: it takes value away from consumers. Exactly the same problem with bitcoin for consumer payments.
This is why it will have an extremely tough time replacing credit cards -- and that's before we even get to the matter of consumer protections. You need a trusted intermediary to be able to enforce chargebacks, which protect consumers against ripoffs. You can't do it with insurance alone; you have to be able to reverse transactions. So by the time you add intermediaries back in, Bitcoin is just another centralized card network with an exotic protocol for moving money. It's the next Discover card, sans card.
There may be more specific niches where bitcoin is useful. But this notion that bitcoin will save us all 3% on purchases is just plain uninformed. And unfortunately it's at the foundation of so much of the investment in this area.
[1] http://www.heartlandpaymentsystems.com/Durbin/What-is-the-durbin-amendment http://www.heartlandpaymentsystems.com/Durbin/What-is-the-du...
[2] https://www.competitionpolicyinternational.com/assets/Hot-Tubs/Interchange-Fees-web.pdf https://www.competitionpolicyinternational.com/assets/Hot-Tu...
"Another predictable result is the absence of evidence that consumer prices have fallen as a result of lower merchant discounts. This is not surprising because the cost savings are too small to be measurable with any degree of confidence. However, based on the economics literature on pass- through effects, we believe that it is highly unlikely that consumers have received any significant benefit over the period of time considered given the likely sticky prices and high concentration in the Australian retail sector."
- beaner 12y ago> most of that fee goes back to the consumer in the form of reward programs. I don't really buy this. Why not just not have the fees and let prices be lower so that consumers have more cash? Cash is always better. I assume most people never take advantage of most of their points, essentially sacrificing that 1-2% to the credit card processor. The processor knows this, which is why they do it.
- droidist2 12y agoYour last point is true, also rewards and loyalty programs have a lot of influence over people. It's similar to how gamification works in games like FarmVille. People get really into it and want to get more airline miles, level up, etc.
- hnnewguy 12y ago>Why not just not have the fees and let prices be lower so that consumers have more cash? For the same reasons that coupons are immensely popular. You can target consumers who have the greatest price elasticity, and take advantage of those with the lowest.
- namecast 12y agoAgreed. And the rewards aren't paid for with the fees charged to the customer; they're paid for with sweetheart deals between the payment processor and reward provider. There's nothing wrong with this even - it's biz dev 101. As an example: Mastercard (let's say) offers American Airlines cobranding, marketing (in the form of newsletters and emails pushing me to use miles whenever i pay my bill) and service perks (read: lower transaction processing fees) in exchange for frequent flyer points (note - not even dollars, a point is some fraction of a dollar in terms of flight purchasing power) for tickets on flights that would otherwise probably have a seat empty. Nice seats on full flights cost more points, of course. I get these points if I use my card often enough. I'm fine with this arrangement - both parties are gaining here, and maybe I as a customer get a nice perk occasionally when I finally have enough incidental points saved up to go on a flight - but none of us is under the impression that there's some one to one relationship between fees charged and amount of money paid for redeemable rewards, and I expect that in volume both parties are actually making money off of this arrangement, not sacrificing revenues. There's also a feedback loop at work here - Mastercard pushes points for American Airlines, more people use American Airlines, more of them end up using the same airline regardless of points due to familiarity and customer stickiness, so Mastercard gets more AA transactions and more fees overall - even though they've dropped the per-transaction fee rate, the increased volume makes up for it...