Yep, both of your advice about getting this in front of the wire department did the trick. They found that the payment was held up because it was somehow not be

Yep, both of your advice about getting this in front of the wire department did the trick. They found that the payment was held up because it was somehow not being routed through the correct overseas entity (this is for an overseas client). Having a good point of contact at the branch where I opened the account helped a lot too. Thanks!