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Really? I had the mic go out on my N5 at one point. Support was perfect. They sent me a new phone, I sent mine in, and everything was beautiful.
by Kalium 12y ago
Really? I had the mic go out on my N5 at one point. Support was perfect. They sent me a new phone, I sent mine in, and everything was beautiful.
- julianpye 12y agoI am sure they will exchange it, but the key problem is the support system which requires me to speak to them in person to initiate the exchange process. The waiting time is never less than 35 minutes. I have a few dev devices and always have to go through this. There is no alternative system in place. And I always have to go through a lengthy process to even get the phone number. On Amazon I can do everything online in a number of ways and get called by their customer rep.