3 ms·
What keeps me off buying another Playstore device is Google's terrible customer support, especially before they can command such a premium price. I have an unre
by julianpye 12y ago
What keeps me off buying another Playstore device is Google's terrible customer support, especially before they can command such a premium price. I have an unresponsive Nexus 4. I cannot just send it in for warranty repair. In order to return it, I have to go through a list of steps on their website, then get on a phoneline on which they state I have to wait for 45 minute to get a customer rep. Often the line is interrupted. I haven't been able to get my number for two weeks now.
Eric Schmidt recently said in Germany that Amazon is their biggest competitor. For that to be true, they need to seriously up their support.
- andybak 12y agoWeird. I returned a Nexus 4 last year and got faultless support. I was gobsmacked.
- twism 12y agoSame here. Google's support phone line has been second to none.
- richbradshaw 12y agoSame, between me and my parents, we've replaced three Nexus 4s, all really easily without issue.
- Kalium 12y agoReally? I had the mic go out on my N5 at one point. Support was perfect. They sent me a new phone, I sent mine in, and everything was beautiful.
- julianpye 12y agoI am sure they will exchange it, but the key problem is the support system which requires me to speak to them in person to initiate the exchange process. The waiting time is never less than 35 minutes. I have a few dev devices and always have to go through this. There is no alternative system in place. And I always have to go through a lengthy process to even get the phone number. On Amazon I can do everything online in a number of ways and get called by their customer rep.