Having just gone through this for my Nexus 5 (defective GPS), you're wrong. - I was on a live-chat with a rep within minutes. - They shipped me a new Nexus

Having just gone through this for my Nexus 5 (defective GPS), you're wrong. - I was on a live-chat with a rep within minutes. - They shipped me a new Nexus 5 next-day air. - I made sure I had all my data off the old phone. - I shipped the old one back with the free shipping label. No hassle, no fuss. Super impressed.