> If a delivery goes bad, what will they offer? I have contacted their support for Google Express before. It was because a delivery did not show up. Turns out

> If a delivery goes bad, what will they offer? I have contacted their support for Google Express before. It was because a delivery did not show up. Turns out I had selected the following day as the delivery day. Happy the mystery was solved (user error) I thank them. I get an email a few minutes later with a $5 credit for the confusion. Another time I ordered a Space Pen with a clip. I got one that was without a clip. I contacted them and they said the one with the clip was no longer in stock. They refunded my money and let me keep the pen. Never asked for the refund. > Google has notoriously awful customer support. Yeah, I too read that somewhere on Hacker News.