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Unfortunately they approach customer service in the same way they approach web apps - scale it up by automating everything.
by damian2000 12y ago
Unfortunately they approach customer service in the same way they approach web apps - scale it up by automating everything.
- brador 12y agoThe thing is a lot of bug fix and iteration ideas can come from customer support logging (see recent Wufoo talk for example). With PPoor customer support they're missing out on that valuable feedback, which might explain Googles lack of customer market fit even through multiple generations.