3 ms·

https://www.paddle.com/sell https://www.paddle.com/sell for the developer solution. FD: I work at Paddle, and would be happy to answer any questions. It's exac

https://www.paddle.com/sell https://www.paddle.com/sell for the developer solution. FD: I work at Paddle, and would be happy to answer any questions. It's exactly these types of headaches we're trying to solve for developers.

jdhendrickson 12y ago
Any comment on the problems with the Macaw launch?
- heychristian 12y ago
  Sure! We worked with Macaw to power their pre-order sales, and did several thousand pre-orders of their application prior to the launch. It was Macaw's intention for the duration of the pre-order to use Paddle's SDKs on Mac and Windows to distribute their application (provide trial version, license codes etc...) A few weeks before the pre-order ended the Macaw guys decided, that users having an account with Macaw would be a better way for users to license the application (to be fair to them, they've made the product registration/ activation process really nice). Unfortunately, we weren't given much notice of the switch away from Paddle, and the process of giving access to pre-order customers wasn't handled in the best way. Which resulted in some pre-order customers not getting their copies of the application until a few days after the launch. -- We weren't actually powering the app, or their licensing at this point, but given more notice of the switch/ their launch, we could have assisted in getting the pre-order customers copies to them more seamlessly. That said, and although Macaw aren't a customer of ours anymore (and haven't been since the pre-order), they seem to be killing it, have made a truly stellar product, and we wish them all the best! :)
  - jdhendrickson 12y ago
    Thanks for the great reply it reset my personal views on your service (which were based on previous experience). I was one of those pre-order customers. I wish you and your company luck!

3 ms·

https://www.paddle.com/sell https://www.paddle.com/sell for the developer solution. FD: I work at Paddle, and would be happy to answer any questions. It's exac

by heychristian 12y ago

jdhendrickson 12y ago
Any comment on the problems with the Macaw launch?
- heychristian 12y ago
  Sure! We worked with Macaw to power their pre-order sales, and did several thousand pre-orders of their application prior to the launch. It was Macaw's intention for the duration of the pre-order to use Paddle's SDKs on Mac and Windows to distribute their application (provide trial version, license codes etc...) A few weeks before the pre-order ended the Macaw guys decided, that users having an account with Macaw would be a better way for users to license the application (to be fair to them, they've made the product registration/ activation process really nice). Unfortunately, we weren't given much notice of the switch away from Paddle, and the process of giving access to pre-order customers wasn't handled in the best way. Which resulted in some pre-order customers not getting their copies of the application until a few days after the launch. -- We weren't actually powering the app, or their licensing at this point, but given more notice of the switch/ their launch, we could have assisted in getting the pre-order customers copies to them more seamlessly. That said, and although Macaw aren't a customer of ours anymore (and haven't been since the pre-order), they seem to be killing it, have made a truly stellar product, and we wish them all the best! :)
  - jdhendrickson 12y ago
    Thanks for the great reply it reset my personal views on your service (which were based on previous experience). I was one of those pre-order customers. I wish you and your company luck!