If you mean "they" as in the group doing the kickstarter, then saying that "they" don't have a problem is missing the point. "They" are having "their" customer

If you mean "they" as in the group doing the kickstarter, then saying that "they" don't have a problem is missing the point. "They" are having "their" customers receive defective units. The customers don't care who is responsible, but they sure as hell can read the brand on the product and place blame. If you hire a contract manufacturer, when there's a problem, it's your problem. It doesn't matter who's eating the cost of rework or replacement, your brand is getting the ding from the customer. If I buy an iPhone and it becomes defective an hour later, I'm not going to blame Foxconn. I'm going to blame Apple or the Apple Store I bought it from.