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We can't have a discussion about the human factors in automated systems without talking about Sidney Dekker's book The Field Guide To Understand Human Error: h
by benihana 12y ago
We can't have a discussion about the human factors in automated systems without talking about Sidney Dekker's book The Field Guide To Understand Human Error:
http://www.amazon.com/Field-Guide-Understanding-Human-Error/dp/0754648257 http://www.amazon.com/Field-Guide-Understanding-Human-Error/...
Fantastic read about the futility of placing blame on a single human in a catastrophe like this. It makes a strong case for why more automation often causes more work. Definitely worth checking out, Etsy has applied it to their engineering work by using it to facilitate blameless post mortems:
http://codeascraft.com/2012/05/22/blameless-postmortems/ http://codeascraft.com/2012/05/22/blameless-postmortems/
- gmu3 12y agoNicholas Carr's new book is also about the dangers of too much automation: http://www.amazon.com/Glass-Cage-Automation-Us/dp/0393240762 http://www.amazon.com/Glass-Cage-Automation-Us/dp/0393240762
- dllthomas 12y agoSeems related to http://www.ctlab.org/documents/How%20Complex%20Systems%20Fail.pdf http://www.ctlab.org/documents/How%20Complex%20Systems%20Fai...
- barrkel 12y agoIt's worth bearing in mind that that the accident rate is a fifth of what it was, according to the article. The automation may have created new dangers, but it probably reduced more common errors.